Just wanted to let you know how much we appreciated your patience in helping us to figure out the combinations to unlock the bikes we rented this past August. We arrived at our rental & the bikes were already waiting for us, begging to be ridden! Unfortunately, we didn’t pay attention to your instructions & were at a loss as to how to unlock them. It was late evening & you answered your phone – we didn’t expect an answer & thought we would have to wait until the next day to ride, much to the dismay of our grandkids! But your great customer service saved the day!! Thank you.